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At Rigel Wear, we prioritize customer satisfaction and strive to ensure a seamless shopping experience. We understand that sometimes, despite our best efforts, the need for refunds or cancellations may arise. Our policy is designed to provide you with clarity and transparency regarding these processes.
Orders can be canceled within 24 hours of purchase. Kindly contact our customer service team at the earliest to initiate the cancellation process. Once an order is shipped, it cannot be canceled.
In the unlikely event that you are not completely satisfied with your purchase, we offer a hassle-free refund process. You can request a refund within 14 days of receiving the product. The item must be unused and in its original condition with tags intact. To initiate a refund, please reach out to our customer service team, who will guide you through the process.
Please note that certain items, such as undergarments, jewelry, and personalized products, are not eligible for return or refund due to hygiene and customization reasons.
Refunds will be processed within 7-10 business days after the returned items have been inspected and approved. The refund will be issued through the original payment method used during the purchase.
In the case of any discrepancies or queries regarding our Refund/Cancellation Policy, please feel free to contact our dedicated customer service team, who will be more than happy to assist you. We value your trust in Rigel Wear and are committed to resolving any issues with the utmost efficiency and professionalism.